HVAC Dispatcher Job Opening Englewood, FL
Position Overview
Job Type: Full-time
Work Location: Englewood, FL
Benefits: see below
Salary: Competitive, based on experience
Job Overview: As an HVAC Dispatcher, you will be responsible for scheduling, coordinating, and dispatching our HVAC technicians to various job sites. Your main goal will be to ensure that each customer receives prompt and reliable service while keeping our field team operating efficiently.
Key Responsibilities
- Schedule and dispatch HVAC technicians to customer locations based on priority and urgency.
- Coordinate and communicate job details to field technicians.
- Maintain daily schedules, update work orders, and monitor job progress.
- Manage incoming service requests via phone, email, or online.
- Handle customer inquiries, provide accurate service information, and resolve issues.
- Keep detailed records of customer interactions, work orders, and service requests.
- Communicate with customers regarding appointment status and technician arrival times.
- Ensure optimal routes and minimize downtime for technicians.
- Monitor and adjust schedules as needed to accommodate emergency service calls.
- Collaborate with team members to manage workflow and meet company standards.
Qualifications
- Schedule and dispatch HVAC technicians to customer locations based on priority and urgency
- Previous experience as a Dispatcher, preferably in the HVAC or related industry.
- Excellent communication and customer service skills.
- Strong organizational skills and ability to multitask.
- Proficient with dispatching software, CRM systems, and general computer skills.
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Familiarity with HVAC systems and terminology is a plus.
- Ability to problem-solve and prioritize efficiently.
- High school diploma or equivalent; additional training or certification is a bonus.
Benefits package (after 90 days) includes:
Symbiont Service is a drug free workplace and a growing company that offers many benefits, including: paid health insurance, paid holidays, company vehicle, and profit sharing.
- 7 paid Holidays (after 30 days)
- Profit sharing (per our company distribution program)
- 100% Company-paid Health PPO and vision care (Dental PPO optional)
- $45,000.00 Company-paid Life insurance policy.
- Optional AFLAC and other Life and Disability Insurance opportunities.
- Company-paid Continuing education (at your Dept. Managers’ discretion)
- Relocation allowances for right candidate
- Company-paid YMCA membership
- Company-paid Community Service (5 hours/year)
- 401K Retirement Program
- ESOP (Employee Stock Options) Eligibility 21 years old and been employed at SSC for one year with minimum of 1000 hours worked.
- Your first year: Additional benefits are available to you at the end of your first year at SSC.
- Paid personal time off (PTO)
Please call Symbiont Service Corp at 941-474-9306 to discuss our Career Opportunities.
Join the Symbiont Team: Apply Now!
Other Ways to Apply:
Download and Print Application Form
PDF Application Instructions: For best results, please open the application in Adobe Reader (Don’t have Adobe Reader? Click here to download.). Please email the filled-out PDF form to: reception@symbiontservice.com or print and mail it to the address below.
Symbiont Service Corp
4372 North Access Road
Englewood, FL 34224