Privacy Policy
Last Updated: August 30, 2023
Symbiont Service Corp is a pool heating and air conditioning contractor, servicing residents and businesses in Florida. We’re committed to protecting and respecting your privacy.
Questions, Concerns, or Changes to Your Personal Information?
Please contact us.
Symbiont Service Corp
4372 North Access Road
Englewood, FL 34224
Tel: 941.474.9306
Email: info@symbiontservice.com
Collection of Personal Information
We collect information from you when you submit a form on our website. We use the submitted information to process and respond to your contact request, estimate request or class registration. Unless you don’t consent, we may send you our email newsletter informing you about our products and services or company news. You can unsubscribe from our email newsletter anytime by clicking on the unsubscribe link in the newsletter or by contacting us (see below).
We may hold on to your information until we receive a request for erasure, at which point we will delete or anonymize your information unless we are legally required to retain it.
If you want to edit your submission, be removed from our records or get a record of the data we have about you, please call us at 941.474.9306 or email us at info@symbiontservice.com.
Also, for security reasons and to protect this website from spam, your data will be processed in the CleanTalk Cloud Service and they will be stored in log files for 7 days. On the expiry of the mentioned period, they will be deleted completely. CleanTalk may use information of spam activity of IP/email addresses to offer proper anti-spam protection to all websites connected to its service. It concerns exclusively those IP/email addresses that are being used for spam mailing.
3rd Party Providers that Store and Process Your Data
- Cloudways
Our website is hosted through Cloudways. Cloudways holds a server log of all website visits to help with security and diagnostics. The server log contains the visitor’s IP address but no information like name, phone number or email address. - tawk.to
We employ the services of tawk.to to offer live chat to our website visitors. Any information you provide during a chat session as well as your IP address and the pages you visit on our website will be captured and stored by tawk.to in order to better serve you and will be passed on to Symbiont Service Corp. Check tawk.to’s Privacy Policy for more information. - GetVyral / Facebook
We employ the services of GetVyral to create videos and perform social media and email marketing on our behalf. To opt out of our email marketing please click on the unsubscribe link in the email newsletter or by going to https://symbiontservice.com/unsubscribe/ and submitting your email address. This email list is also used as an audience for Facebook ads. Visit Facebook’s Ad Preferences to change what type of ads you get to see. Also, you can choose to “Hide ad” which is located under the three dots displayed in an Facebook ad.
GetVyral also uses a Facebook Pixel (tracking code) on our website to measure the performance of their campaigns and to analyze the website’s traffic. GetVyral may use this data to also show you advertising on Facebook that is personalized to you based on how you interacted with our website (e.g. which pages you visited). - Microsoft Advertising
Our website utilizes Microsoft’s Universal Event Tracking. It tracks the behavior of our website visitors which includes the tracking of conversion goals. We use this data to measure the success of our Microsoft Advertising campaigns and optimize them (e.g. bidding). Open Microsoft’s Privacy Policy - ZoomInfo
ZoomInfo gives us access to their database containing information about businesses and business contacts. We use this data in our sales and marketing efforts. Our website contains ZoomInfo’s tracking script which provides us among others with additional insights on which businesses are visiting our website. Our sales department may then use this information to reach out to the business/business contact that has visited our website. For more information, including instructions on how to opt-out of ZoomInfo’s database, visit ZoomInfo’s Privacy Policy.
Google Analytics
This website symbiontservice.com is like millions of other websites using Google Analytics to gather information about site visitors and their behavior. We use Google Analytics to get an idea for:
- how many visit our website gets
- how visitors found our website
- in which content they are interested
- how long they stay on our website and on each individual page
- what region they are from
- what type of computer hardware and internet software they are using
- demographics (incl. age, gender and interests collected through “Google Analytics Demographics and Interest Reporting”)
- and similar details
However, we do not send any additional personally identifiable information to Google Analytics and we do not merge submitted personal information from the forms on this website with data from Google Analytics. The collected information is used only for statistics, which helps us evaluate our website’s performance.
Furthermore, to protect our visitors’ privacy we request that Google anonymize each visitor’s IP address.
To opt-out of Google Analytics completely, install the Google Analytics Opt’out Browser Add’on.
Remarketing through Google Analytics / Google Adwords
This website utilizes a marketing strategy called remarketing. In simple terms, what it does is show advertisement on 3rd party websites to visitors of symbiontservice.com. These ads remind past visitors about Symbiont Service Corp’s services and informs them about things like our coupon offer, rebates or other company specific information.
In order to use remarketing, we implemented Google Analytics’ Advertising Features and connected our Google Analytics account with Google Adwords. Based on your location and your interaction with our website, Google might show you some of our remarketing ads on 3rd party websites.
To control which ads Google presents to you, visit Google’s Ad Preference page or use a browser plugin to disable strategies like remarketing completely.
Cleantalk
To protect this website from spam, this website is using CleanTalk. CleanTalk may store and process your IP address. For more information visit CleanTalk’s Privacy Policy.
Cookies
Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website.
You can delete or disable cookies by using your browser. In Chrome you can delete your cookies by clicking on the three vertical dots in the top right corner, and then click on “More tools” and then on “Clear browsing data…”. The operation is similar in other browsers, such as Edge or Firefox.
tawk.to (see description above) utilizes 1st party session cookies.
GetVyral’s Facebook tracking code (see description above) stores 3rd party cookies on each visitor’s device.
Google Analytics’ (see description above) core functionalities store 1st party cookies on each visitor’s device. Since we also use Google Analytics’ Advertising Features (which includes Demographics and Interest Reporting) to understand our audience for remarketing purposes, Google Analytics also stores 3rd party cookies on each visitor’s device.
If you close the Read Our Customer Reviews widget popup (shows on the bottom left of in the desktop template), a first party cookie is stored on your website for one month, allowing the website to remember that you closed the widget. During this time, the Read Our Customer Reviews widget popup will not open again automatically.
CleanTalk (see description above) uses 1st party session cookies on our website to determine whether or not you are a human visitor.
Microsoft Advertising (see description above) stores 1st party and 3rd party cookies on each visitor’s device.
Content Hosted by Third-Parties
We may embed content on our website from third parties such as YouTube videos or Google Maps. Since this content is not hosted by our web host, we do not have control of the cookies they use or what personal information they collect. Our Privacy Policy does not apply to them. Please see the third parties’ privacy policies for more information.
Security
The security of your personal information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use acceptable means to protect your personal information, we cannot guarantee its absolute security.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, as soon as they are posted on this page.
Complaints
Please contact us with any complaints regarding your personal data. We will take your complaint seriously, investigate it and take necessary measures where applicable. This does not affect your right to lodge a complaint with a supervisory authority.