Wondering What ACCA And NATE Affiliations Really Mean In Terms Of Customer Service?
In the HVAC industry, there are two affiliations that only the best technicians call their own and have been shown to produce greater customer satisfaction — ACCA and NATE.
ACCA stands for Air Conditioning Contractors of America, which is the largest HVAC business organization in the world. With members in all 50 states as well as several foreign countries, this contractor-focused organization provides innovative training and real-world education to help put members well above those who choose not to seek membership.
NATE stands for North American Technician Excellence. Technicians who areNATE-certified have demonstrated their expertise with HVAC systems by passing specialized tests that other contractors working in the industry have not.
It’s been shown that technicians who have received NATE certification render better and more efficient service, fewer callbacks and greater customer satisfaction.
In fact, in a recent customer satisfaction survey, NATE’s non-profit certification organization reported that 84 percent of customers would select the same contractor if he or she were NATE-certified. And 68 percent of customers reported being extremely satisfied with their NATE-certified technician, while only 44 percent reported feeling the same way about a non-NATE-certified technician.
Service technicians who have earned ACCA and NATE distinctions obviously take their work seriously. In fact, they have devoted their life to it, and they are committed to providing only the highest level of customer service to people they want to keep as customers for a lifetime. That’s a promise they seek to fulfill with each call.
Contact the NATE-certified professionals at Symbiont Service Corp., and let our technicians show you what they do best: provide exceptional, timely service and treat their customers better than anyone in the business.
Our goal is to help educate our customers about energy and home comfort issues (specific to HVAC systems). For more information about service and other HVAC topics, download our free Home Comfort Resource guide.
Symbiont Service Corp. serves Englewood, Florida and the surrounding areas. Visit our websiteto see our special offers and get started today!
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